Made Moon Blog

I am lately having problems with my wireless setup. As soon as, I get connected to different networks apart from my home network it gets disconnected in about 5 minutes. I am not a computer genius, however most of the instances I get along with not too many problems, if my web was not operational at all, then I would blame my very own incompetence.In the end, I had to call the hardware supportline provided by my internet service supplier as I applied all my technical information to resolve the issue, but could not do so. It wasn’t going to be a nice experience as I had always had trouble with them when I had a problem. I do know why so many British call centres are outsourced to India, and please don’t think I’m a racist saying this. The Indian representatives are always very polite, generally they sound like robots, repeating the similar thing time and again and not giving an easy direct answer to the query asked with a yes or no. Anyway so I get through to a representative after about twenty minutes of waiting on a national rate number, regardless that I had previously paid a premium for this “fast and easy” computer support. Simply to find I had pressed the incorrect button on the long list of choices in the beginning of the call. Then the operator put me through to the correct section after another ten minute wait in an added line. At last, I spoke to the representative and told him about the problem. He diagnosed it and told me that there is a slight problem in the internet line and I would have to call an engineer and pay him to repair the problem. He answer to my question that what could be the fee was very vague, he mentioned it depends whether or not there’s an engineer in your region. I asked what the point of me spending every month for computer help was if I had to pay for an engineer.It was like lets face it, as the problem was with the telephone line and not with my computer settings. I then received the same tired response over and over, it was like talking to a brick wall so I declined an engineer visit and looked for different alternatives.I called my a bit of techy buddy Bruce, to see if he could assist me with this. He came and solved the issue in just 2 minutes, he told me there was only a setting problem in my computer, so I simply wish to know that why did the call centre consultant say that there was a problem with my phone line? Is it to get more money out of me!